MARE / CLIENT INFORMATION
BOOKING & CANCELLATION POLICY
Please review this policy before securing your session. Booking with MARE confirms your acknowledgment of the terms below.
This Booking & Cancellation Policy applies to all photography sessions with MARE. By paying your deposit, you acknowledge that you have read and agree to the terms below.
DEPOSIT
All photography bookings require a 50% non-refundable deposit to secure the selected date and time. A date and time is not officially reserved until the deposit has been successfully paid. The deposit is applied toward the total session balance but is non-refundable if the client cancels, does not show up, or decides not to proceed with the session.
RESCHEDULING
Clients may request to reschedule a session through their client portal. Rescheduling is subject to availability and is not guaranteed. Any rescheduling deadline, rescheduling fee, and maximum number of reschedules are established by MARE and disclosed to the client. Until those terms are set, rescheduling requests are reviewed on a case-by-case basis.
NO-SHOW
If a client fails to arrive for their scheduled session without communicating or requesting an approved reschedule, the session will be considered a no-show. The deposit remains non-refundable, the booking will be closed or cancelled, and a new booking and a new deposit will be required to schedule another session.
LATE ARRIVAL
Clients should arrive approximately 15 minutes early when appropriate. Sessions begin and end at the scheduled times. Arriving late does not automatically extend the session, and the amount of shooting time available may be reduced. A session will not be cancelled solely because a client is late unless a lateness threshold has been established by MARE and communicated to the client.
SESSION TIME
Package time includes the scheduled session window and does not pause for outfit changes, travel between locations, preparation, makeup or hair adjustments, or other client-related delays unless specifically agreed upon in advance.
STUDIO & LOCATION
When a separate studio rental is required, the client is responsible for booking and paying for the studio unless otherwise stated in their quote or package. Travel or special-location fees may apply when applicable and will be disclosed before the session.
REMAINING BALANCE
The remaining 50% balance becomes due according to the booking and payment workflow after the session and must be paid before final delivery unless MARE has made a different written arrangement.
PHOTOGRAPHER CANCELLATION
If MARE must cancel a session and cannot reasonably reschedule it, any payments made toward that session will be refunded. The client non-refundable deposit rule does not apply when MARE is the party unable to fulfill the service.